Who is Mobile Service Solutions?

Mobile service solutions is a master dealership for mobile services. We have a dealer model agreement with one of the key upstream mobile players in Australia and we offer those plans at retail through a list of approved dealers.

Can I buy any of the plans from Mobile Service Solutions?

No. The only way you can buy these plans is through our approve dealers.

Can dealers sell different type of plans?

No. All dealers will sell exactly the same plans

Will I be charge early termination fees if I cancel my service?

No. These plans are month to month so you will not be charged for any early termination fee.

What about mobile coverage?

The mobile product of Mobile Service Solutions uses part of Telstra’s 4G and 3G mobile network. MSS Large mobile plan provides a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population covering 1.3 million square kilometres. Handsets not capable of 4G will only receive 3G coverage.

What is the average speed of my mobile service?

4G devices will enjoy typical speeds of 2-50Mbps on the 4G network. Typical wireless packet data upload speeds on the 4G network are 1 to 10 Mbps. On 3G, typical download speeds are 1.1- 20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.5% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps. End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source/upload destination and network management measures.

Is roaming activated by default?

No. You will need to contact your dealer to have this feature activated.

Will my service be suspended once I go over my voice/data allowance?

No. Your service will not be suspended immediately but you will start receiving notifications about your account balance.

Once your account balance have reached a certain amount your account will be suspended.

Please contact your dealer if you wish to know your threshold.

Which handsets and devices are compattible with MSS?

A number of mobile handsets and mobile broadband devices have been tested for inter-operability with our service.  You can download a list of these devices and the results of their inter-operability testing below.

Download the inter-opability sheet